Free Returns

We are sorry that our shipment gave you cause for complaint and will try to eliminate any inconveniences caused as quickly as possible. On this page for returning articles you find a link to download a Return form including information on returning shipments. You can use it to create an DHL Return Shipment label. We will assume the shipping costs for you.  

To begin with we would like to make it clear that this Return Shipment label with all the accompanying information is merely a non-binding proposal on our part showing the optimum process for returning your shipment. Using the form and following the instructions is voluntary and is not a condition for the effective exercise of your legal rights.  

This means that you have no obligation to use this Return Shipment form or to follow the instructions below in order to exercise your legal right of cancellation or any other legal rights. Using or not using this form or the information provided do not impact the existence or content of the legal right of cancellation or any other legal rights.  

However, we would request you to use this form for returning your shipment. In this way, by standardising the return process, you help us process your return shipment more quickly and avoid frequently occurring misunderstandings.  

To print the Return Shipment form and Return Shipment label you need a program to display PDF documents. If your computer cannot display PDF documents, you can download the free Adobe Reader under

Download Return Shipment form Click here to download the Return Shipment form in PDF format.  

Return Shipment label The easiest way to send your return shipment back to on a pre-paid basis via DHL, i.e. free for you. With the following links you access the DHL Returns Portal where you can create your Return Shipment label.  

DHL Return Portal Germany

DHL Return Portal for Austria

DHL Return Portal for Belgium

DHL Return Portal for Nederlands

DHL Return Portal for Luxembourg

DHL Return Portal for France

DHL Return Portal for Spain

DHL Return Portal für Italy

DHL Return Portal for Ireland

We ask customers in Switzerland to contact our Customer Service at Tel.: 00800 695 625 39