Shipping policy

Shipping costs

1. Shipping and payment information

Goods can generally be shipped only to the countries listed below. Shipping costs for each country are shown below. We send goods exclusively through GLS and so it is not possible to deliver to a DHL Packstation.

1. Shipping within Germany:

Delivery cost within Germany 0,00 Euro

We deliver free of shipping costs within Germany.

There are shipping costs 0,00 Euro for delivery to mainland Germany. We do not include additional island charges for delivery to German islands. 

You can find the delivery times on the product page.

1. Information on delivery times

If you order multiple items from us in a single order where the various items have different delivery times, we will send the goods as one shipment unless agreed otherwise. In this case, the longer of the delivery times for the items you ordered applies for the shipment as a whole.

2. Information on calculating the delivery date If payment is made in advance, the delivery period begins the day after the payment order is issued to the transferring bank. In the case of other payment methods, it begins the day after the contract is concluded. The delivery period ends at the conclusion of the final day of the period. If the final day of the period falls on a Saturday, Sunday or a state-recognized general public holiday at the place of delivery, the next working day is considered the final day of the period.

2. Shipping outside Germany

Delivery cost to Austria, Netherlands, Belgium, Luxembourg, France, Spain, Italy, Ireland and Switzerland are 3,95 Euro.

From 35,00 Euro value of goods we deliver free of shipping costs.

We deliver to the following countries:Austria, Netherlands, Belgium, Luxembourg, France, Spain, Italy, Ireland and SwitzerlandDelivery to Austria, Netherlands, Belgium, Luxembourg, France, Spain, Italy, Ireland and Switzerland.

Delivery time for Austria: 2 to 3 working days

Delivery time for the Netherlands: 2 to 3 working days

Delivery time for Belgium: 2 to 3 working days

Delivery time for Luxembourg: 1 to 2 working days

Delivery time for France: 2 to 3 working days

Delivery time for Spain: 3 to 6 working days

Delivery time for Italy: 2 to 3 working daysDelivery time for Ireland: 3 to 4 working days

Delivery time for Switzerland: 3 to 4 working days

a) Information on delivery times. If you order multiple items from us in a single order where the various items have different delivery times, we will send the goods as one shipment unless agreed otherwise. In this case, the longer of the delivery times for the items you ordered applies for the shipment as a whole.

b) Information on calculating the delivery date. If payment is made in advance, the delivery period begins the day after the payment order is issued to the transferring bank. In the case of other payment methods, it begins the day after the contract is concluded. The delivery period ends at the conclusion of the final day of the period. If the final day of the period falls on a Saturday, Sunday or a state-recognized general public holiday at the place of delivery, the next working day is considered the final day of the period.

 Payment options for shipping within Germany or to Austria, the Netherlands, Belgium, Luxembourg, France, Spain, Italy and IrelandUnless specified otherwise in the product description, we offer the following payment options for shipping to Germany, Austria, the Netherlands, Belgium, France, Spain, Italy, Ireland and Luxembourg:

1. Credit card

2. PayPal

3. “IDEAL” transfer

4. “Bancontact” transfer

5. Klarna (on account, instalment purchase, instant transfer, direct debit)

6. “giropay” transfer (Mollie) 

7. “EPS” transfer (Mollie) 

8. Cartes Bancaires (Mollie) 

Payment options for shipping within Switzerland

Unless specified otherwise in the product description, we offer the following payment options for shipping to Switzerland:

1. Credit card

2. PayPal

3. Instant payment with Klarna Detailed information on individual payment options

Detailed information on the individual payment options

1. Credit Card 

Pay conveniently using your credit card. We accept the following credit cards: Visa, Mastercard, American Express.

2. PayPal

You can pay using your PayPal account. After your order is completed you are transferred to PayPal and conclude the payment process there. After successful payment

3. "IDEAL" transfer (Netherlands)

With "IDEAL" you can pay simply, securely and quickly. You make a transfer using your online banking. Please check if your bank uses the "IDEAL" method. Many banks in the Netherlands use the Ideal method. 

4. "Bancontact" transfer (Mollie)

With "Bancontact" you can pay simply, securely and quickly. You make a transfer using your online banking. Please check if your bank uses the “Bancontact" method. Many banks in Belgium use the this method.

5. Klarna (on account, instalment purchase, instant transfer, direct debit) We offer the following payment options in collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Payment is made to Klarna:

· Invoice: payment must be made within [14] days of the goods being dispatched. You can find full billing conditions for the countries in which this payment method is available here: Germany, Netherlands, Austria. Klarna cost overview

·  Hire purchase: With the Klarna financing service, you can pay your purchase in fixed or monthly instalments at the conditions stated in the basket. The instalment payment is due to the end of the month after Klarna sending a monthly invoice. Further information on hire purchase including the general terms and conditions and the standard European information on consumer loans for the countries in which this type of payment is available can be found here (only available in the countries stated): Germany, Austria. Klarna cost overview

 · As of now: available in Germany, Netherlands and Austria. Your account is charged immediately after you make the order.

· Direct debit: available in Germany, Netherlands and Austria. The charge is book after the goods are shipped. You are informed by e-mail when this occurs. 

Paying on the basis of invoice, hire purchase and direct debit is based on a positive credit check. For this reason, when initiating the purchase and processing the purchase order, we thus we transfer your data Klarna for checking the address and credit rating. We would ask you for your understanding that we can offer you only those types of payment permitted on the basis of the credit check results. For further information and Klarna’s terms and conditions, click here. You can find general information on Klarna here. Klarna processes your personal information in line with the valid data protection regulations and in line with the information in Klarna’s data protection regulations.

6. “giropay” transfer (Mollie)

With "giropay" you can pay simply, securely and quickly. You make a transfer using your online banking. Please check if your bank uses the "giropay" method. Most savings banks, Volksbanks and other banks do. 

7. “EPS” transfer (Mollie)

With "EPS" you can pay simply, securely and quickly. You make a transfer using your online banking. Please check if your bank uses the "EPS" method. Many banks in Austria take part in the EPS method. 


English
English